Operations Manager

Operations Manager
The Operations Manager is a senior leader in the Fund Services team with overall responsibility for the operation, output and service delivery of the Fund Accounting teams in Melbourne. This role is specifically focused on achieving excellent service delivery to internal and external clients, in all unit pricing, reporting and client support activities.

Responsibilities

• Lead, manage, develop and support the teams in delivering all contracted services to clients accurately and on target
• Maintain and monitor the Risk Control Framework for the services provided to clients, including formal supervision, identifying potential risks and developing controls to mitigate them
• Promote a client focussed culture within the team, ensuring that staff are uncompromising in the delivery of BAU excellence
• Develop and maintain relationships with the Clients, including engaging client representatives and providing a management escalation point and supporting and developing new business and product initiatives
• Develop and maintain relationships with internal stakeholders, supporting all initiatives and facilitating quality collaboration with other internal teams
• Successfully deliver and drive all projects and transitions from a Fund Services perspective for your clients
• Work with the Head of Fund Services in formulating and implementing strategic plans for the department, including team structure, controls mastery, efficiency drivers and uplift in service quality

Other contributions

• Participate in the elements of all new business acquisitions processes, including client tender responses, client due diligence presentations, transition discussions and interna stakeholder collaboration

Experience and Qualifications

• A minimum of 10 years commercial experience in unit pricing, fund administration, accounting/audit with working technical knowledge and understanding of the full-service model for a custodian / administrator
• Demonstrated management experience and effective team leadership experience for a similar function
• Commitment to motivating and developing team members in a supportive and energetic way that in turn will enable to the team to achieve its goals in a positive and sustained way
• The ability to drive a culture of customer focus and quality with strategic think, always looking to enhance the performance of the team
• Competent strategic thinker with the ability to create and implement solutions
• Ability to foster and maintain strong interpersonal relationships, internally and externally
• Detailed knowledge of Superannuation, Managed Investment Schemes and Life Insurance Companies
• Risk management and compliance mindset, ensuring effective controls in place and a commitment to the effective management and sustained eradication of errors